Online Casino Dispute Resolution Service
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Every week, our experienced editorial team and internal testers—trusted by thousands of visitors—evaluate several online casinos by conducting real tests with real money. Like “mystery shoppers,” they go through the entire user experience, from registration to withdrawal, and provide honest, player-focused reviews. Our evaluations are based on these practical tests, supported by in-depth research into each casino's history, legal compliance, and reputation within the Canadian online gaming community.
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Each week our editorial team and contributors test new online casinos to see whether they are worth a visit. Acting as secret shoppers, they take a player-first approach, going through the full experience from sign up to withdrawal. They then provide unbiased and honest feedback. Our ratings are based on this hands-on testing and supported by research into each casino’s history, legal compliance and reputation within Canada’s online gambling community.
Responsible Gaming
Gambling should always be fun, never a way to make money. Play responsibly: set limits, stay within your budget, and never chase losses.
If you live in Quebec and need support, free and confidential help is available 24/7. Call Jeu : aide et référence at 1-800-461-0140 or visit aidejeu.ca.
18+ The online casinos featured here are for players aged 18 or older. In Quebec, the legal gambling age is 18, as defined by the Act respecting lotteries, publicity contests and amusement machines. If you are underage and gamble, you may face penalties. If you are visiting this site from another province or country, please follow the legal gambling age in your jurisdiction. In some Canadian provinces the legal age is 19.
Playing at an online casino is fun and convenient, but sometimes problems arise such as delayed payments or issues with bonuses. If your rights are violated, a dispute resolution service can help protect your interests.
When to Use a Dispute Resolution Service
When a conflict happens with an online casino, a neutral third party may be needed to review the situation and provide an objective decision. Usually customer service will step in first, but if their help is not enough, a dispute resolution service can restore fairness.
Independent organizations in Canada were created to manage these cases and ensure casinos act according to the rules.
Dispute Mediation with a Casino
Contact the casino first. If a problem occurs, start by reaching out to customer support. Many casinos offer live chat, phone or email to resolve issues quickly.
Independent organizations. If the casino does not respond or the issue is not resolved, you can contact an independent body. One well known organization is eCOGRA, which can step in when a casino fails to honour commitments.
Regulatory authorities. In more complex cases, you can reach out to gambling regulators. These authorities can take action if a casino violates laws or licence conditions.
Why a Dispute Resolution Service Matters
- Moderation and fairness: they mediate and provide balanced solutions
- Protection of player rights: decisions are made with both sides in mind
- Saving time: no endless back and forth with customer support
- Reliable outcomes: decisions are based on facts, without bias
Issues That Can Be Resolved
Dispute resolution services can handle many types of problems, such as:
- Slow payouts when winnings are delayed or not paid at all
- Bonus errors when free spins or bonuses are denied without reason
- Rule changes when terms are suddenly altered in a way that harms players
- Verification issues when repeated document requests delay withdrawals
Tips for Avoiding Problems with Online Casinos
- Read the terms and conditions. Always check the rules before signing up or accepting a bonus
- Choose reliable casinos. Play only at licensed and verified operators. On ToursGratuits you will find trusted casinos that offer safe and fair play
- Keep records. Save screenshots, emails and chats in case you need evidence during a dispute
If you have issues with an online casino, a dispute resolution service is a valuable tool to defend your rights. Knowing how to respond can help you resolve problems quickly. Turning to an independent body or regulator is a reliable way to secure a fair decision and recover your winnings or bonuses.
